SalamaLink Privacy Policy

1. Who we are

SalamaLink is a community platform that helps people in Tanzania report, find, and reunite with lost or stolen items and, through verified authorities, help locate missing persons. This policy explains what information we collect and how we use it.

2. Information we collect

• Account details you provide: full name, email address, phone number, and password.

• Identity verification: your NIDA number, if you choose to verify your account.

• Reports you create: item or person descriptions, photos, serial numbers, and the location you report.

• Device information: your approximate or precise location (only when you choose to use it for a report or the map), and a device token used to deliver push notifications.

• Communication data: SMS messages sent to verify your phone number (OTP codes).

3. How we use your information

• To create and secure your account, including phone number verification via SMS.

• To publish and match lost/found reports so items can be reunited with their owners.

• To send you SMS and push notifications about your reports and account activity.

• To allow verified authorities to review, verify, and act on reports submitted by the community.

• To improve the safety and reliability of the platform.

4. Sharing your information

Details you include in a public report (such as an item's description, photo, and general location) are visible to other SalamaLink users so they can help or make a claim. Your phone number is shared with another user only when needed to coordinate the return of an item. We do not sell your personal information to third parties. We may share information with law enforcement or authorities when required by law or to investigate a report.

5. Data retention

We keep your account and report data for as long as your account is active. You may request deletion of your account and associated data at any time through the app's Settings screen or by contacting us.

6. Your rights

• Access and update your profile information at any time from the app.

• Request a copy of the data we hold about you.

• Request deletion of your account and personal data.

• Withdraw consent for location or notification permissions via your device settings.

7. Security

We use industry-standard measures — including encrypted connections and hashed passwords — to protect your information. No system is perfectly secure, so we encourage you to use a strong, unique password.

8. Contact us

If you have questions about this Privacy Policy or how your data is handled, contact us at support@salamalink.co.tz.

Account deletion and record retention

When you delete your account, account access, profile identifiers, and unreviewed reports are removed. Official reports and financial records are hidden from public view and retained privately for 365 days for dispute handling and abuse prevention, then permanently purged. You can also delete optional profile data and unreviewed reports while keeping your account.